Shipping Policy

Delivery Time: We ensure delivery of products to the customer's provided address within 5-9 business days, which includes Handling Time and Transit Time.

Order Processing and Delivery Schedule: Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time: 2:00 PM GMT (London Time)

Handling Time: 2-5 days (Monday - Friday)

Transit Time: 3-4 days ( Monday - Friday)

Order Confirmation: After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. 

Order Tracking: A tracking code is provided to customers to track their order. This allows customers to know the exact day their product will be delivered. Additionally, we will notify you via email upon delivery of your order.

Courier Services: For shipping, we use FedEx for the USA, DPEX for Australia, and UPS for Europe. For other regions, we have partnered with UPS, DHL, and FedEx to ensure reliable deliveries.

Address Accuracy: Please make sure to provide an exact physical address with a nearby landmark to ensure timely delivery. P.O. addresses can cause delays in locating your real address.

Customer Support: If you have any questions after placing an order, feel free to contact us at sales@thecraftedcomforts.com or call us at +44-7366439065.

Potential Delays: Please note that delivery times are not guaranteed and may be delayed due to unforeseen circumstances.

Free Shipping: We deliver products with Free Shipping. However, shipping policies or prices may change without prior notice, so please check our website. 

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

  1. Verify the shipping address.
  2. Check all possible delivery locations at your residence.
  3. Ask neighbors or family members if they accepted the package.
  4. Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Return Shipping Costs: If a product is returned due to fitting issues, the customer is responsible for return shipping costs.

Import Duty & Taxes: In some countries, an import duty is levied on goods imported from abroad. If applicable, paying this tax or duty is the responsibility of the customer. Please check your country's import rules before placing an order.